The world is now facing various social issues, inflicted by frequent large-scale natural disasters, demographic shifts, income disparities and poverty. In Japan as well, issues are becoming prevalent also in relation with technological innovation as well as community resilience (disaster prevention and mitigation) and the country’s declining birth rate and aging population. These issues may induce drastic changes in risks surrounding the insurance business. To protect people, including our customers, from these varying risks and also capture business opportunities while responding to these risks, Tokio Marine Group is making efforts toward a safe, secure and sustainable future throughout our entire business activities from conducting research on natural disaster risk to provide products and services that are beneficial for safety and security, to promote local community and social contribution activities supporting people through the growth of young people and support the elderly, persons with disabilities and athletes as well as the promotion of diversity and inclusion.
Promoting Disaster Prevention and Mitigation
One mission of Tokio Marine Group is to provide, in response to natural disaster risk, products and services leading to the safety and security of customers and local communities. To achieve this mission, we are applying our knowledge, which we have accumulated through research on natural disaster risk and participation in international initiatives, to the development of insurance products and services and are promoting activities to disseminate our know-how on disaster prevention and mitigation widely throughout society. Even after a disaster, we focus on making swift claims payments and providing services for the early recovery of business operations.
- Our Approach
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- Establishing a claim settlement service system that can handle more cases than during normal times
- Promoting Disaster Prevention and Mitigation through Products and Services
- Support for the Quick Recovery of Disaster-Affected Areas
- Industry-Academia Collaborative Research with the University of Tokyo, Nagoya University, Kyoto University, Tohoku University
- Efforts to develop an ISO standard certifying disaster preparedness
- Establishment of the "Disaster Prevention Consortium (CORE)"
- Promoting disaster risk prevention lessons and BCP workshop
Responding to Technology Innovation
Tokio Marine Group responds to cyber and traffic risks and provides safety and security by providing insurance products and services that are ahead of technological innovation.
- Our Approach
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- "Cyber Risk Insurance", Online Cyber Security Information Portal Site “Tokio Cyber Port”
- Providing Drive Agent Personal, which ensures smooth responses when an accident occurs by using Tokio Marine & Nichido’s original driving recorder and One Day Auto Insurance, a driver insurance available in the unit of days
- "Accident Conditions Reproduction System"
- Swift and Appropriate Claims Payments by Utilizing AI
Responding to Poverty Issues
Based on its know-how accumulated in the insurance business, Tokio Marine Group has developed and initiated sales of weather insurance and microinsurance in India, thereby providing low-income earners with greater access to insurance. We also hope to contribute to the resolution of poverty issues in the world through financing to and investment in financial institutions providing microfinancing services.
- Our Approach
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- Development of Weather Insurance and Microinsurance Jointly with IFFCO-TOKIO
- Provides financing to and invests in financial institutions providing microfinance services
Building a Society Based on Health and Longevity
Tokio Marine Group provides products and services that anticipate the changing social environment and customer needs by utilizing the solutions offered by respective Group companies, including insurance. The Group will contribute to a society based on good health and longevity through activities to raise awareness about cancer undertaken by employee volunteers in Japan and around the world, activities to spread knowledge about nursing care and offering advice through medical professionals. By promoting these initiatives, Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local communities and society.
- Our Approach
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- Providig "Anshin Nenkin Kaigo" and "Anshin Nenkin Kaigo R"
- Providing "Anshin Cancer Treatment Insurance"
- Seminar on Balancing Work with Elder Care
- "Medical Assist"
- “Calomama Plus” to Support Customers’ Health Promotion
- Movement to Protect Customers from Cancer
Nurturing Generations Responsible for the Future
Tokio Marine Group is promoting social contribution through the establishment of a foundation to nurture generations responsible for the future with the aim of developing youth and promoting sports. In addition, we implement local social contribution activities in conjunction with employees worldwide who volunteer to deliver lesson programs and environmental education as well as with local and social action volunteers and NGOs. We also provide support to charity organizations.
- Our Approach
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- “Group Work on Managing Risks and Opportunities”: Career Development Program for Junior High and High School Students
- Disaster Prevention Lessons in China and Indonesia
- "StreetWise Finance" financial literacy education program in South Africa
- Workshop to Create Local Community Safety Maps to Promote Crime and Disaster Prevention and Traffic Safety
- Participating in Room to Read’s Educational Support Program in Developing Countries
Social and Economic Inclusion of All People
Tokio Marine Group aims to create an inclusive society for everyone both socially and economically, irrespective of age, gender or disability. To this end, employees around the world are proactively working on activities that support the elderly, the deaf and blind, athletes and expectant mothers in conjunction with NGOs.
- Our Approach
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- Promoting the courses to foster support for dementia care
- Collaboration with the Japan Deafblind Association
- Universal Consulting Service for Companies Employing People with Disabilities
- Job Assistance for Single Mothers
- Promoting the initiatives through ~ Learn About, Watch and Experience sports by disabled persons~
By promoting these initiatives, Tokio Marine Group will contribute to developing partners who support and bring a virtuous cycle to local communities and society.
